Shipping & Delivery
We at Julius Meinl accept international orders and ship daily worldwide with our delivery partners FedEx and DHL. When you place an order via our online shop, your order is packed in Vienna, Austria and shipped to arrive within few business days. Reliable shipping partners secure prompt delivery at competitive shipping prices. On shipping you receive an email notification that your package is on its way. The shipping method and carrier will be included in your order confirmation and you can track your products' progress online with your tracking number.
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Privacy & Security
We respect your privacy. All proprietary information is only used by us and is never provided to third parties. Any information you share with us is held with the utmost care and security. In order to provide you with the best products, timely information and quality customer service, we record some information from your visit to our site. Examples of such information include your name, postal address or e-mail address. Julius Meinl online shop www.meinl.com does not sell, rent, loan or share any information with others.
We use industry standard Secure Sockets Layer (SSL) to make all credit card transactions secure. When you place an order via our web site SSL encrypts your information. You can entrust us with your personal data because we will not misuse or pass on your information to third parties. We work with Paypal, a safe and internationally accepted payment method, which allows transfer of money online.
- → Payment by credit card
We accept VISA, Master Card and American Express credit cards. We use industry standard Secure Sockets Layer (SSL) and PCI DSS (Payment Card Industry Data Security Standards) to make credit card transactions secure. When you place an order via our Online shop, SSL encrypts your information. You can entrust us with your data because in no way will we misuse or pass on your information to third parties. We work with Verified by VISA and Master Secure Code and request use of your card’s Card Verification Number for security reasons. Your order is shipped promptly. We offer this payment option worldwide.
- → Payment with PayPal Express Checkout
PayPal is an accepted payment method which allows safe transfer of money online. When you have completed your order you will be redirected to PayPal. Your basket content and total payment amount is shown. You only need to confirm your order by submitting your PayPal account email address. Your order is shipped promptly. We offer this payment option worldwide.
- → Payment via Internet Banking
This payment method enables you to transfer money online directly via your internet bank. When you have completed your order you will be redirected to a certified intermediate funds transfer system. Select your country and bank to arrive at your online banking system. Proceed as usual. You do not have to register and we do not save any data. Your order is shipped promptly.
We offer this payment option in Euros for the following countries: Austria, Belgium, Germany, Netherlands, Switzerland and United Kingdom.
On completing your order you will receive an order confirmation which you might want to print out for future reference. On shipping you will receive a tracking email with which you can follow the progress of your shipment. You can view the status of your order at any time until your Julius Meinl products arrive at your shipping destination.
Returns and Replacement
Our products are carefully packed to ensure safe arrival at your door. We use proven packaging materials and techniques to ensure our products are well looked after during their journey. Should a delivery not meet your expectations please contact our Julius Meinl Customer Service for support, giving a short description of your problem. A customer service specialist will contact you shortly and support you. If you miss an item please check your invoice again to confirm this.
Sometimes we split your order into 2 or more packages for optimal packaging reasons. If this is done, the second package may arrive a day or two later.