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  1. Home
  2. Privacy Policy

Privacy Policy

This privacy policy sets out how Julius Meinl Onlineshop uses and protects information that you give Julius Meinl Onlineshop when using this website. Julius Meinl Onlineshop ensures your privacy is protected. Should we ask you to provide information by which you can be identified when using our website,  you can be assured it will only be used in accordance with this privacy statement. Julius Meinl Onlineshop may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What we collect

We may collect the following:

  • your name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • information relevant to customer surveys and/or offers

For a list of cookies we collect please see List of cookies we collect section.

What we do with information we gather

We need this information to provide you with a better service, in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • Using the email address you provided, we may periodically send promotional mails about new products, special offers or other information we think you may find interesting.
  • We may, from time to time, contact you for market research purposes. We would contact you by email, phone or "snail mail". We may use information you give us to better customise our website.

Security

We are committed to ensure your information is secure. We have put in place physical, electronic and managerial procedures to safeguard and secure your information to prevent unauthorised access or disclosure.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application tailors operations to your needs by remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data and improve our website to satisfy customer needs. We use this information for statistical analysis, after which the data is removed from our system.

Cookies help us provide a better website, enabling us to monitor which pages you find useful. A cookie does not give us access to your computer or any information about you, other than that you choose to share with us. You can choose to accept or decline cookies. Most web browsers allow to decline use of cookies if you prefer. This may, however, limit your use of the website.

Links to other websites

Our website contains links to other websites. Once you have clicked on one of these links, you leave our website. Other websites are not goverened by our privacy statement and leaving our website loses you the protection of our website. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customer.service@meinl.com

We will not sell, distribute or lease your information to third parties unless we have your permission to do so or are required by law.

If you believe any information we are holding is incorrect or incomplete, please write to or email to Meinl Internet Commerce GmbH Julius Meinl Gasse 3 1160 Vienna Austria, Europe Contact Us +43 1 488 60 0.

List of cookies we collect

This table lists cookies we may collect and what information they store.

COOKIE nameCOOKIE Description
CART Connection to your shopping cart.
CATEGORY_INFO Stores category information on the page, that allows to display pages more quickly.
COMPARE The items you have in the Compare Products list.
CURRENCY The currency you use.
CUSTOMER Encrypted version of your customer id.
CUSTOMER_AUTH Indicates if you are currently logged in to the store.
CUSTOMER_INFO Encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag indicating if caching is disabled or not.
FRONTEND Your sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether you can use a cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted in.
RECENTLYCOMPARED Items you have recently compared.
STF Information on products you have emailed to friends.
STORE The store or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer has enabled cookies.
VIEWED_PRODUCT_IDS The products you have recently viewed.
WISHLIST Encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.