Meinl Internet Commerce data protection information

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Meinl Internet Commerce GmbH on its https://www.meinl.com website draws your attention to the 2018 General Data Protection Regulation (GDPR) of the European Union.

This Regulation applies to all customers and suppliers in the European Union. It has subsequently been incorporated into most data protection intitiatives worldwide.

General Information

Information we receive from you helps us improve your shopping experience in our Julius Meinl online shop. We use this information to process orders, deliver your goods and provide services as well as process your payments.

We use the information you give us to communicate with you about orders, products, services, as well as to update our records and maintain your customer accounts with us, to call up your wishlist or customer reviews and to recommend products or services that might interest you. It is not necessary to register a customer account, but if you do not have a customer account, you may not be able to use certain services.

We use your information to improve our shop, to prevent the misuse of our website, and to permit third parties carrying out technical, logistic or other services on our behalf. We only use your information for the specific purpose on hand. Meinl Internet Commerce GmbH ensures the anonymity of your information and deletes any personal reference not necessary to process your order.

Data we collect

When ordering your products from the Meinl Internet Commerce Website, customers and suppliers leave behind certain data on our system.

On placing your order at Meinl Internet Commerce GmbH, the official worldwide online ordering site of the Julius Meinl Group of companies based in Vienna, Austria (European Union), you send us the following data:

• Your name
• Your email address
• Your phone number
• Your street address, post code, city/town, state and country

Personal data disclosed in the course of your ordering is used exclusively for the order and shipping process. Payment information is encryption protected and used only for payment processing.

Use of data

On placing your order, you accept that data provided will be stored and processed by Meinl Internet Commerce GmbH for the purposes of accounting and evidence of your order. Your data is used to process payment transactions and to comply with legal requirements. Personal information collected is processed by Meinl Internet Commerce for the following purposes:

• To conduct a business relationship between you as purchaser of our products and us; to record communication and correspondence, to comply with legal obligations in accordance with internal accounting, management and taxation practices.

Transfer of personal data

On receiveing your order, data passes through channels to maintain our IT-system. Merchant servers process payments, internal accounting and shipping moves the product to your destination.

Meinl Internet Commerce and the partners it uses to fulfill your order will never misuse your data. Your personal data does not at any time leave our company’s sphere of influence.

Our shippers Federal Express, DHL and Austrian Post and Mail Services deliver products ordered by you to your destination with the information you have supplied. To protect you against hackers and marauders we use industry standard Secure Sockets Layer (SSL) and PCI DSS (Payment Card Industry Data Security Standards) to make credit card transactions secure. Our company’s employees, in the use of the data you supply are sworn to secrecy.

Your consumer rights

According to the Data Protection Regulation of the European Union, you have the right to know whether Meinl Internet Commerce has saved any of your personal information. In which case you would have the right to receive a copy of this information used with full details on how and for which purposes this data is used.  You may like to modify this information and even have it deleted. In addition, you have the right to withdraw your permission at any time. If you want to make use of the rights mentioned above, if you want to receive certain information about the processed data, if you wish to inform Meinl Internet Commerce  of a change in your personal data or if you have questions on the use of the personal data you have provided, please send an e-mail to customer.service@meinl.com.

Use of cookies

In order to buy from Julius Meinl Onlineshop, you need to use a cookie. Cookies are small storage units that are placed on your hard disk. Without using cookies, products put into the shopping cart are lost. Your shopping cart cannot 'remember' the products. You can reject the use of cookies on your computer, but interactive online systems need to use cookies.The procedure for doing this differs according to the browser used. For more information about cookies and how to disable these features, visit www.youronlinechoices.eu

IP anonymization

Your IP address will be shortened by Google within member states of the European Union or in other contractual states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the US and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

Automatic data collection

For technical reasons, we gather following data, which a user's Internet browser transmits to Meinl Internet Commerce GmbH :

• browser type and version;
• used operating system;
• Website from which the user visits www.meinl.com (referrer URL)
• Website visited by the user;
• date and time of access;
• Internet Protocol (IP) address of the user's computer.

This data is stored separately from other user data (in particular name, address, telephone number, email address) that may be disclosed and evaluated for statistical purposes in order to optimize the website and the offers on www.meinl.com.

Links to other Websites

On our homepage www.meinl.com we offer the option of accessing some social media, including Twitter, Facebook,YouTube and Instagram. In accessing these sites, please note you are leaving our www.meinl.com website for home shopping. Such external websites often have other privacy practices and policies.

Should you have any questions on any of these matters, do not hesitate to contact customer.service@meinl.com

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