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Meinl Internet Commerce data protection information

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Meinl Internet Commerce GmbH on its https://www.meinl.com website draws your attention to the 2018 General Data Protection Regulation (GDPR) of the European Union.

We wish to inform you about the use of this 2018 General Data Protection Regulation of the European Union. This Regulation applies to all customers and suppliers in the European Union. For details of this European Data Protection Regulation (GDPR) please see: https://www.eudpr.org.

General Information

Information we receive from you helps us to improve your shopping experience in our Julius Meinl online shop. We use this information to process orders, to deliver your goods and to provide services as well as to process your payments.

We use the information you give us to communicate with you about orders, products, services, as well as to update our records and maintain your customer accounts with us, to call up your wishlist or customer reviews and to recommend products or services that might interest you. It is not necessary to register a customer account, but if you do not have a customer account, you may not be able to use certain services.

We use your information to improve our shop platform, to prevent or identify the misuse of our website, and to permit third parties to carry out technical, logistic or other services on our behalf. We only use your information for the specific purpose on hand. Meinl Internet Commerce GmbH ensures the anonymity of your information and deletes any personal reference if not necessary to process your order.

Data we collect

When ordering your products from the Meinl Internet Commerce Website, customers and suppliers leave behind certain data on our system.

On placing your order at Meinl Internet Commerce GmbH, the official worldwide online ordering site of the Julius Meinl Group of companies based in Vienna, Austria (European Union), you send us the following data:

  • Your name
  • Your email address
  • Your phone number
  • Your street address, post code, city/town, state and country

Personal data disclosed in the course of your ordering is used exclusively for the order and shipping process. Payment information is encryption protected and used only for payment processing.

Use of data

On placing your order, you accept data provided will be stored and processed by Meinl Internet Commerce GmbH for the purposes of accounting and evidence of your order. Your data is used to comply with legal requirements and to process payment transactions. Collected personal information is processed by Meinl Internet Commerce for the following purposes:

• To conduct a business relationship between you as purchaser of our products and us, to record communication and correspondence, to comply with legal obligations in accordance with internal accounting, management and taxation requirements.
• Within legal limits, reaching marketing goals with your consent.

Transfer of personal data

To receive your order, data passes through recognized companies to maintain our IT-system, through merchant servers for payment processing, internal accounting and shipping to your destination.

Meinl Internet Commerce and the enterprises it uses to fulfill your order will never wilfully misuse your data. Your personal data does not at any time leave our company’s sphere of influence.

Our shippers Federal Express, DHL and Austrian Post and Mail Services deliver products ordered by you to your destination with the information you have supplied. To protect you against hackers and marauders we use industry standard Secure Sockets Layer (SSL) and PCI DSS (Payment Card Industry Data Security Standards) to make credit card transactions secure. Our company’s employees are sworn to secrecy in the use of the data you supply.

Your consumer rights

According to the Data Protection Regulation in the European Union, you have the right to know whether Meinl Internet Commerce has any of your personal information. In this case you have the right to receive a copy of this data used with full details how and for which purpose this data is processed.  You may like to change this information and, if law permits, have it deleted. In addition, you have the right to revoke your permission at any time. If you want to make use of the rights mentioned above, if you want to receive certain information about the processed data, if you wish to inform Meinl Internet Commerce  of a change in your personal data or if you have questions on the use of the personal data you have provided, please contact: Meinl Internet Commerce GmbH , Julius Meinl-Gasse 3-7, 1160 Vienna/Austria or send an e-mail to customer.service@meinl.com.

Use of cookies

In order to buy from Julius Meinl Onlineshop, you need to use a cookie. Cookies are small storage units that are placed on your hard disk. No IP numbers are stored. Without having cookies activated, products put in the shopping cart are lost. Your shopping cart cannot 'remember' the products. Cookies cannot delete files, transmit viruses, and have no negative impact on the security of your computer. You can delete cookies already on your computer. The procedure for doing this differs according to the browser used, please refer to your browser manual (under "Help" in the browser menu). For more information about cookies and how to disable these features, visit www.youronlinechoices.eu

Links to other Websites

On our homepage www.meinl.com we offer the option of accessing some social media, including Twitter, Facebook and YouTube. In accessing these sites, please note you are leaving our www.meinl.com website for home shopping. Such external websites often have other privacy practices and policies.

Should you have any questions about any of these matters, do not hesitate to contact us at customer.service@meinl.com.

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