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  1. Home
  2. Data protection

Meinl Internet Commerce data protection information

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Meinl Internet Commerce GmbH on its https://www.meinl.com website draws your attention to the 2018 General Data Protection Regulation of the European Union (GDPR):

We hereby inform you about these matters and about our use of the 2018 General Data Protection Regulation of the European Union. This Regulation applies to all our customers and suppliers in the European Union. For details of this European Data Protection Regulation (GDPR) please see: https://www.eudpr.org.

General Information

Information that we receive from you helps us to personalize and improve your shopping experience in the Julius Meinl online shop. We use this information for the processing of orders, the delivery of goods and the provision of services as well as the processing of the payment (for bank prepayment also for validation if necessary).

We  use your information to communicate with you about orders, products, services, as well as to update our records and maintain your customer accounts with us, to call up your wishlist or customer reviews and to recommend you products or services that might interest you and / or to get in touch with you. It is not obligatory to register a customer account, but if you do not have a customer account, you will not be able to use certain services.

We also use your information to improve our shop platform, to prevent or identify the misuse of our website, and to permit third parties to carry out technical, logistic or other services on our behalf. If the processing of your personal information is not necessary for the intended purpose, Meinl Internet Commerce GmbH ensures the anonymity of this information and deletes any personal reference.

Data collected

When ordering your products from the Meinl Internet Commerce Website, customers and suppliers leave behind on our system certain data information.

On placing your order at Meinl Internet Commerce GmbH, the official worldwide online ordering site of the Julius Meinl Group of companies based in Vienna, Austria (European Union), you send us the following data:

  • Your name
  • Your email address
  • Your phone number
  • Your street address, post code, city/town, state and country

The personal data disclosed in the course of ordering processes are used exclusively for the order and shipping process. Payment information is protected in an encrypted process and used only for payment processing.

Usage of data

On placing your order, you accept that the data provided will be stored and processed by Meinl Internet Commerce GmbH for the purposes of accounting and evidence of your order. Your data will be used to comply with legal requirements and to process payment transactions.Collected personal information is processed by Meinl Internet Commerce for following purposes:

• Conducting the business relationship between  you as a purchaser of our products and us, recording communications and correspondence, complying with  legal obligations in accordance with relevant internal accounting, management and taxation requirements of our company.
• Within the legal limits, achievement of marketing goals with your consent

Transfer of personal data

To acquire your order, your data passes through recognized companies to maintian our IT-system, merchant servers for payment processing, internal accounting, taxation and shipping to your destination.

Meinl Internet Commerce and the enterprises it uses to fulfil your orders will never abuse or wilfully misuse your data. Your personal data does not at any time leave our company’s sphere of influence.

Our shippers Federal Express, DHL and Austrian Post and Mail Services deliver the products ordered by you to your destination with the information you have supplied. All links in your ordering process chain are secured under SSL. Our company’s employees are sworn to secrecy in the use of the data you have supplied.

Guaranteed consumer rights

According to the Data Protection Regulation in the European Union, you have the right to check if Meinl Internet Commerce is in possession of personal information about you. In this case you have the right to receive a copy of the data used by Meinl Internet Commerce GmbH with full details how and for which purpose your data is processed.  You may like to change your personal information and, if law permitts, have it deleted. In addition, you also have the right to revoke your permission at any time. If you want to make use of your rights mentioned above, if you want to receive certain information about the processed data, if you wish to inform Meinl Internet Commerce  of a change in your personal data or if you have questions on the usage of the personal data you have provided, please contact the following address: Meinl Internet Commerce GmbH , Julius Meinl-Gasse 3-7, 1160 Vienna or send an e-mail to customer.service@meinl.com.

Tracking for personalization and cookies

In order to be able to buy in the Julius Meinl Onlineshop, your web server must set a cookie. These cookies are small storage units that are temporarily stored by a web server on the hard disk of your computer.  In this process, there are no IP numbers stored. Without having cookies activated, the products that you put in the shopping cart are lost. The shopping cart cannot 'remember' your products. Cookies cannot delete programs or files, or transmit viruses, and thus have no negative impact on the security of your computer. You can always delete cookies that are already on your computer. The procedure for doing this differs according to the browser used, please refer to your browser manual (under "Help" in the browser menu). For more information about cookies and how to disable these features, visit www.youronlinechoices.eu

External links

On our website www.meinl.com we offer the option of accessing Social Media, including Twitter, Facebook, YouTube. In accessing these sites, you are leaving our www.meinl.com website for home shopping. External websites might have other privacy policies and practices. 

Should you have any questions about the above matters, please do not hesitate to contact us at customer.service@meinl.com.

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