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Shipping to: North America
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  1. Home
  2. Julius Meinl Customer Service

 

 

Julius Meinl Customer Service

 

 

 
Shipping & Delivery

We at Julius Meinl accept international orders and ship daily worldwide with our delivery partners FedEx and DHL. When you place an order via our online shop, your order is packed in Vienna, Austria and shipped to arrive within few business days. Reliable shipping partners secure prompt delivery at competitive shipping prices. On shipping you receive an email notification that your package is on its way. The shipping method and carrier will be included in your order confirmation and you can track your products' progress online with your tracking number.

 

 

EuropeNorth AmericaAsia

 

We work with

FedExDHL Express

 

Privacy & Security

We respect your privacy. All proprietary information is only used by us and is never provided to third parties. Any information you share with us is held with the utmost care and security. In order to provide you with the best products, timely information and quality customer service, we record some information from your visit to our site. Examples of such information include your name, postal address or e-mail address. Julius Meinl online shop www.meinl.com does not sell, rent, loan or share any information with others.


We use industry standard Secure Sockets Layer (SSL) to make all credit card transactions secure. When you place an order via our web site SSL encrypts your information. You can entrust us with your personal data because we will not misuse or pass on your information to third parties. We work with Paypal, a safe and internationally accepted payment method, which allows transfer of money online.

 

Ordering

Julius Meinl online shopping uses cookies to support convenient online shopping. Cookies let you store products in your shopping cart. If you do not have cookies enabled, items placed in your shopping cart will not appear when you add a new item. Browse through our product categories and place the quantity of each product you would like to order in your shopping cart. After choosing your items ‘Proceed to Check out’ to place an order. You can ‘Register’ or ‘Check out as a Guest’. Fill out the required fields in the order form. Enter your billing and shipping address, choose a shipping method and submit your payment information. You can pay securely by credit card or via PayPal. Click ‘Place Order Now’ to finally submit your order. On completing your order you will receive a confirmation which you might want to print out for future reference. On shipping you will receive a Tracking Number by email from our Julius Meinl Customer Service to follow the progress of your shipment. Depending on your location products will arrive at your destination within two to five business days.

 

Payment

Secure Payments

 

  • Payment by credit card

We accept VISA, Master Card, American Express and JCB credit cards. We use industry standard Secure Sockets Layer (SSL) and PCI DSS (Payment Card Industry Data Security Standards) to make credit card transactions secure. When you place an order via our Online shop, SSL encrypts your information. You can entrust us with your data because in no way will we misuse or pass on your information to third parties. We work with Verified by VISA and Master Secure Code and request use of your card’s Card Verification Number for security reasons. Your order is shipped promptly. We offer this payment option worldwide.

  • Payment with PayPal Express Checkout

PayPal is an accepted payment method which allows safe transfer of money online. When you have completed your order you will be redirected to PayPal. Your basket content and total payment amount is shown. You only need to confirm your order by submitting your PayPal account email address. Your order is shipped promptly. We offer this payment option worldwide.

 

Our posted prices in US dollars ($) are NET PRICES. European Sales Tax has automatically been removed for shipments to destinations outside Europe.

 

Viewing Orders

On completing your order you will receive an order confirmation which you might want to print out for future reference. On shipping you will receive a tracking email with which you can follow the progress of your shipment. You can view the status of your order at any time until your Julius Meinl products arrive at your shipping destination.

 

Returns & Replacements

Our products are carefully packed to ensure safe arrival at your door. We use proven wrapping materials and techniques to ensure our products are well looked after during their journey. Should a delivery not meet your expectations please contact our Julius Meinl Customer Service for support giving a short description of your problem. A customer service specialist will contact you shortly and support you. If you miss an item please check your invoice again to confirm this.
Sometimes we split your order into 2 or more packages for optimal packaging reasons. If this is done, the second package may arrive a day later.